What are the positive point’s government could take on and how? Discussion at Canberra
IDEO, DESIGN FIRMS, GOOGLE, FACEBOOK, APPLE’s OF THE WORLD
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LOCAL GOVERNMENT equivalent
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GAP
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HOW CAN WE
CLOSE THE GAP?
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Creative Spaces / work spaces / lunch spaces
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· No booths – open plan - collaborative
· Diverse range of spaces with plenty of options from open plan to quiet space for focused work to café-style
· Cozy’s – smaller meeting rooms for 2
· Plants, benches, story boards
· Personalised spaces
· Creative communal kitchen spaces that spark creativity and collaboration when people bump into each other
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· Space not intelligently used – out of date designs
· Booths which block creativity
· Tired colours
· Confined to the same space – 1 desk
· Corporate hierarchies
· Little time for idea generation
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Lack well designed, carefully considered, high-performance open plan offices that have a mix of facilities and a range of meeting spaces
Need healthy interactive environments with a mixture of inspiring working spaces
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Consider design and behavioural change management to assess right mix – how do we get take up for this?
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Partnerships / relationships
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· Leaders
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· Traditional, Conservative
· Leaders in some areas
· Not a great deal of thinking outside the square regarding partnering with uni students or entrepreneurs or innovation companies
· Keeping up instead of ‘leading the way’
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Need to knock down old traditional walls
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Connect with the private sector and involve them – how to promote this need though?
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Collaboration
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· Cutting edge research
· Collaborate up front with key segments/customers
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· No discipline or culture here. Internally councils don’t usually collaborate well and especially up front.
· Varies – depends on individuals and business units in councils
· Silo’s
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Need to build some capacity here – what are the tools?
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Tools
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· Design thinking – human centric approach
· Agile – holds people accountable
· HACK-A-TON
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· Data centric approach
· Six sigma
· Lean
· Project Management
· Don’t showcase great stuff that is done.
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Warringah has great tools and sharing where we can – however many local councils way behind
Still more creativity available – eg Prezzi, mapped stories, creative presentations etc
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Speed
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· Work fast
· Develop ideas fast
· Rapid prototyping
· Hack-a-thons
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· Slow
· Lack innovation and skills to develop ideas fast
· Lack of leadership
· Unnecessary bureaucracy slows things down
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Flexibility
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· Flexible work practises
· “Fail fast, fail early’ approach
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· Red Tape
· Probity checks
· Very low tolerance for failure and learning from failing. Fear of failure can mean speed and flexibility is compromised
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Accountability
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Accountable to:
· The organisation
· Teams – highly accountable and rely on each other
· Cross team work
· Perform or perish
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Accountable to:
· the community
· the organisation - but some confusion here
· Teams – accountable to team members
· Cross team work - No accountability, often struggle to understand who accountable to and what for
· Protected
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Local govt obviously is different to private sector – more transparent, have to justify existence and jobs are often more secure
There is still a perception that public sector is slow, inefficient and staff unaccountable
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Fun based interaction
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· Encouraged
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· Varies
· Personality driven
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How build into the workplace?
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Senior Management /Leaders visible
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· Founders still run many of these companies
· Q&A with CEO every Friday with a beer
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